Legal

Terms & Conditions

Last updated: 15 November 2026

1. Acceptance

By creating an account or using NIPUN, operated by Zoa Zone Digi Tech Pvt Ltd ("we", "us"), you agree to these Terms. If you use NIPUN for an organisation, you confirm you are authorised to bind it.

2. The service

NIPUN provides AI-assisted infrastructure inspection, defect management, alerts, work orders and reports. AI findings are decision support and must be verified by a qualified person before action is taken.

3. Accounts and access

You are responsible for your credentials and activity. Browsing public pages is free; using the working features requires an active paid subscription, a custom government subscription, or an admin-approved free invite.

4. Subscriptions and payments

Paid plans are billed in Indian rupees for the period shown at checkout, through Cashfree Payments. Prices include applicable taxes unless stated. Access starts when payment is confirmed.

5. Acceptable use

You must not misuse the service, upload unlawful content, attempt to breach security, or resell access without our written consent.

6. Your data

You retain ownership of the media and records you upload. You grant us the right to process them solely to provide the service. See our Privacy Policy.

7. Liability

The service is provided "as is". To the extent permitted by law, our total liability is limited to the fees you paid in the 12 months before the claim.

8. Governing law

These Terms are governed by the laws of India. Courts at Hyderabad, Telangana have jurisdiction.

Zoa Zone Digi Tech Pvt Ltd, Jubilee Hills, Hyderabad, Telangana, India. Questions: care@medha.io, 66309982983.